FAQ

COVID-19 Update: As of MARCH 15th Order Fulfillment has been put on hold. Shipping will resume May 1st. 

FAQ

- When will I receive my order?

Please allow 1-7 days for your order to be fulfilled for in-stock items. Shipping typically 1-3 days once the orders has been picked up by USPS. 

Since there are many different deadlines throughout the year for Pinning, Hooding and Commencement Ceremonies it is best to EMAIL us if you have ordered close to that deadline to ensure you receive your order in time. 

- I didn’t get a tracking number, where is it?

Tracking Numbers are emailed once your shipping label is printed. Tracking Info will be updated as soon as it received by USPS. Be sure you’ve entered your Email correctly. Also, check your Junk/Spam Folder. If you still don’t have one, please contact us.

- My tracking number says its still in "Rosemead"?

Your order is still in the process if being fulfilled. Send us an EMAIL for an exact update. 

- My tracking number says my order has been delivered but it is not here, where is it?

Please be sure you have entered your shipping address correctly if you need to don’t forget to include the APT/SUITE #

Check “hiding places” around your front door or even a neighbor’s house. Stolen packages are an unfortunately common occurrence. We are NOT responsible for Loss/Stolen packages. Please contact us if this has happened anyways.

Be sure you have your order shipped to a safe and secure location.

- What size should I order for my CAP & GOWN?

Use the size chart as a guide. If you are under 150lbs it is best to size down for a better fit. If you are still unsure, email us your exact Height & Weight and we’ll recommend the best size.

- My CAP & GOWN doesn’t fit, what do I do?

In general, Gowns run big. They are meant to be loose fitting. In the event that it is “too big” or in some cases “too small” please contact us so we can make arrangements to get the correct size.

- What size should I order for my BSN DRESS?

Use the size chart as a guide. If you are still unsure, email us and we’ll recommend the best size. If you are local you also have the option of scheduling an appointment to come to our office to try on sizes.